What do you or other readers think? Is this Redbox a victim of its own popularity? What if every kiosk in the area is out of order or full? In this case, please return your DVD to another location. Still need help? Please call redbox Customer Service at 1. Photo: dionhinchcliffe. Their supervisor will be named on that email since he was not helpful at all You've got way more problems than complaining about a DVD rental.
I rented two movies when i went to return at one box it would not accept them, so i went to another kiosk and returned them and rented two more movies , next thing you know i am charged for the original two movies stated that i never returned them and i would be refunded if i returned them.
Just returned a movie to redbox. Got home, surprised I didn't get a confirmation email - usually I get it quickly. Called their toll free number, spoke with an agent, he pulled up my acct and the kiosk I used and said it doesn't show that I returned anything yet. Hope this turns out okay. It's not late yet but will be in 6 hours. Lol really? Redbox is awesome, and to be honest, I don't think they want customers like you guys :. When i contacted them they said i never returned the movies and that the charge would stick and if I have a problem to dispute with my bank.
No wonder their stock doubled in the last 3 months. I was charged The response from customer seervice was "These are charges from april" That really got on my nerves What the heck am i supposed to do about that. OK so next month will they say i owe something from may and so on? Last month i. Whatever im DONE with them!!! I will never rent a Rebox movie again. I was charged 3. I have only charged my card once to rent from redbox and I specifically remember putting one movie in one redbox and the other movie in the other Redbox because there were two at the walgreens location.
The machines took the movies and I was off to work. Now a month later they come back and say one movie was late one day and the other was late 2 days. You just caused my bank account to overdraft! Lady was no help on the phone either! I am fairly new to Redbox, I was leary of renting from a box but my spouse and I decided to give it a try. I rented Alice in Wonderland, and tried playing it only to have the picture fade from a normal screen to an increasingly darker screen and the go to a blue screen then back to a normal screen-over and over about every seconds.
There was never any falter in the audio, just the video was messed up. I thought there was something wrong with my dvd player even though the other movie I rented played fine , so I popped it in my laptop and it worked fine and I watched it without any flaws.
I thought no more about it until this morning I rented 4 movies, 2 of which had the exact same issue. This time it was Surrogates and Shutter Island. Since these now make 3 movies I called customer service. The man I spoke to was nice about it, but could give me no answers how 3 separate movies with really no scratches could have the exact same issue! All he wanted to do was blame it on the weather, yes he said the weather! He also mentioned it could be the anti-piracy they put on the disc There is NO way I would get 3 movies having this same issue and it be only a coincidence!
I wonder if they bootleg these things and some copy good and some dont! It just seems fishy to me. He offered to refund me, which is good but the closest kiosk is 30 mins from my home and I will spend more money taking them back than it took to rent them! We have decided no more redbox, netfix here we come!
At least if there is a problem I can put it in the mailbox and that doesn't require me wasting gas!!! My first experience with RedBox was a nightmare. I rented a DVD and which I needed to return the next day.
This was one of those killer busy days, full with appts from the minute I got up till the minute I fell asleep, because the day after I would leave town. I snuck away for a few minutes to return the DVD and went to the box I rented from but that machine wasn't working.
I was now late for an appt and didn't really have time to go anywhere else, but nonetheless the cust service agent, after a long wait, told me to go to another box. That one too was not working. Now VERY late for an appt I didn't know what to do as I didn't have time to keep searching for boxes and was leaving town and had no idea where I would find a working box on the was or at my destination. I called Cust Service again who made a big deal about refunding me the 1 dollar I paid for last night's rental.
That certainly did not make up for the time I wasted. Cust Service also said to me: our boxes are technology and well, and I can't expect it to work all the time. What kind of flip, dismissive statement is that from a customer service agent? They obliviously do not have any respect for inconveniencing their customers. But eventually enough customers will be turned off from their faulty service.
Beware of RedBox. Come on people. Redbox can't control how customers take care of the movies when there taken home and you let your 3 year old son play with them. If you don't take care of the movie the next person who rents the movie will have issues as well. Instead you throw it back into a kiosk and the next person gets a scratched DVD as well.
In my opinion redbox is a great company and revolutionizing the DVD industry. I honestly returned every single one, the very next day. However, 2 problems occurred, I ordered star-trac, didn't get it. I got some Hell on North movie, which I didn't even watch. While returning them all 5, they would go in, then popped right back out. They all went in; so I did not call anyone to let them know my problem. But, when I called them back everyone was so rude;except some supervisor name Carlos.
Now I have to wait for them to send a tech to locate the 5 dvds. Well when I rented a movie from red box the wrong movie came out. I immediately put it back in and forgot all about it. A month later I get a call from my bank saying that I owe them almost dollars because I overdrafted, I'm like no I had enough on my card to buy what I needed I had to go through calling red box 6 times before I could get someone to give me my money back.
It has been 5 days and still no money and now I have to worry about the bank also I would never rent a movie from red box again.. I got charged over 40 dollars on false late fees and movies that I turned in on time only to find out that red box claimed that they never received them.
I'm sick of fighting with them over this and I don't like the fact that a scratched movie mean that the consumer get screwed out of their money. It's a bad idea that will end when the buzz get out.
One of the most common problems is customers being overcharged for overdue rentals despite returning items within the shortest return window. It happens because Redbox machines fail to scan the items, and the service automatically charges for each extra day until the mistake is rectified.
Even if the service agrees to give you a refund, they tend to prolong paying it out. In case you want to spare yourself the trouble of contacting Customer Service and requesting a refund on your own, you can delegate the task to DoNotPay. Our app has automated all the processes to make dealing with services such as Redbox go seamlessly and without unnecessary stress. Open DoNotPay in your web browser and take the following steps:.
Once the DoNotPay virtual assistant has received your request, we will get in touch with your financial institution and dispute the Redbox charge. We can also contact Redbox and request a refund on your behalf. If you are having trouble with excessive promotional or spam emails from Redbox, we can help you cut their flow to your inbox.
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